If you have any queries or need assistance during your visit, please contact any member of staff who will be happy to help.

If travelling by train disembark at Birmingham International Railway Station, access to The NEC and The NEC Arena is via the bridge-link.

Approximate distance from the International Rail Station to:

• NEC Piazza Entrance (Hall 1- 5) 350 metres
• NEC Atrium Entrance 3 (Halls 6-20) 650 metres
• Hall 17 1000 metres
• LG Arena 600 metres
• Length of Bridge link 180 metres (see Piazza/Atrium map)
• Length of Skywalk 376 metres (see Atrium map)

All levels of The NEC and the LG Arena are accessible to wheelchair users, via lifts. The Piazza and Atrium main entrances have automatic doors.

Parking is free of charge for vehicles displaying blue badges. This service cannot be pre-booked and is available on a first come first served basis.

Traffic Officers will direct you to the nearest available designated parking area according to your time of arrival. Please see car park map (Add map) for assistance or click on the link above.

Car park facilities can change depending upon the event. Please phone 0121 780 4141 in advance for further information and to check whether there is a drop off point available near to the entrance.

Assistance dogs are welcome at our venues, but we do not recommend you bring Assistance Dogs to events where noise levels are high.

Induction loop audio systems are fitted in the following locations:

• All Piazza cloakrooms and ticket booths
• Selected cloakrooms and ticket booths in the Atrium
• Concourse Suites 1 and 2
• Gallery Seminar Rooms 1, 2 and 3

Please contact 0121 780 4141 to be directed to the appropriate team, if you require assistance regarding a hearing loop.

All disabled visitors, attending concerts are advised to call the Dedicated Ticket Line for disabled visitors on 0844 581 0700 when booking tickets. Please inform at the time of booking if you need a wheelchair space or have any special requirements. Please note that all ticket sales are allocated on a first-come-first-served basis.

• The main Medical Centre is in the Atrium, by Atrium entrance 2, opposite Hall 8. Opening hours are dependant on site activity.
• The Piazza Medical Centre is located next to Hall 5 and opening hours are dependant on site activity.

If you require a private area for personal care, (eg private changing facilities) and for opening hours, please contact our medical centre in advance of your visit on 0121 780 4141.
In the event of a medical emergency please notify a member of Security or any member of staff who will be pleased to help you. Alternatively, call the Medical Centre on 2222 using the internal telephones located inside the main venues.